We are governed by Australian Consumer Law.

In addition to the consumer law, our returns policy is as follows:
Incorrectly ordered, or Change of mind - incurs a 20% handling/restocking fee.
You agree to return the product within 14 days of the Delivery date of the product.
You agree to return the product in its original packaging
You will incur any freight or return charges.

(Change of mind /By mistake orders) If Customer wants to cancel the order after payment went through then processing fee detected from the total cost.

You agree if you buy in-store and discover that the product is faulty, you should return the product within 7 days of the invoice date.

To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy. If the returned product fails to meet any of the above requirements, additional charges may occur.
If Trailer Camper Australia agrees to pay a refund, the refund amount will be for the invoice amount of the product only, minus any handling or restocking charges.

Products found to be DOA (Dead on Arrival) can be returned to Trailer Camper Australia for exchange, credit or refund within 14 days of receipt of goods. Trailer Camper Australia do not issue credits or refunds for goods damaged in transit or through accidental damage.
Goods returned to Trailer Camper Australia are returned at the clients cost unless goods are DOA and require replacement or refund. Subsequent return to the client is at Trailer Camper Australia cost.