Before You Buy

How do I know if a part will fit my vehicle, caravan or trailer? 

We recommend checking product dimensions, specifications, and compatibility details on the product page. 
If you’re unsure, contact us before ordering — our team can help ensure you get the right part the first time. 

What if I order the wrong item? 

If you’re unsure before purchasing, reach out and we’ll help you choose correctly. 
If you’ve already ordered the wrong product, we can assist with a return or exchange (conditions apply). 

Can you help me choose the right product? 

Absolutely. We deal with these products every day. 
Call or email us with your setup (vehicle, caravan, intended use) and we’ll guide you. 

Do I need additional parts or wiring? 

Some products require additional components depending on your setup. 
Check the product description — or contact us before buying to confirm everything you need. 

Orders & Payments

How do I place an order? 

Simply browse the store, add items to your cart, and proceed to checkout. 

What payment methods do you accept? 

We accept: 

Can I change or cancel my order? 

Yes — as long as it hasn’t been dispatched. 
Contact us ASAP with your order number and we’ll assist you. 

Is my payment information secure? 

Yes — all payments are processed securely using encrypted systems that meet strict industry standards. 

Shipping and Delivery

Do you ship Australia-wide? 

Yes — we deliver across Australia, including regional areas. 

How long does delivery take? 

Most metro orders arrive in 3–7 business days. 
Regional and bulky deliveries may take longer depending on: 

How much is shipping? 

Shipping costs vary based on item size, weight and location. 
You can calculate shipping in the cart before checkout. 

Do you ship bulky items? 

Yes — we regularly ship oversized and heavy items using multiple carriers. 

How do I track my order? 

Once your order ships, you’ll receive an email with tracking details. 

Returns, Exchanges & Warranty

What if I receive a faulty or damaged item? 

Contact us with photos and details — we’ll organise a fast resolution. 

Can I return an item if it doesn’t fit? 

Yes — returns are accepted (conditions apply). 
If you’re unsure about fitment, we recommend contacting us before purchasing to avoid any restocking fees. 

Do you offer exchanges? 

Yes — unopened or as-new products can be exchanged. 
Price differences and shipping costs may apply. 

How long do refunds take? 

Refunds are typically processed within 5–10 business days, depending on your payment method. 

Do you charge restocking fees? 

In some cases (e.g. incorrect orders), a restocking fee may apply. 
- Best way to avoid this: contact us before ordering and we’ll help you get it right. 

Product, Fitment & Installation

Where do I find product specifications? 

Most specs are listed on the product page. 
If you need more detail, contact us — we’re happy to help. 

Do your products come with instructions? 

Most items include manufacturer instructions. 
If not, we can help source them or guide you. 

It depends on the product. 
Some are DIY-friendly, while others (e.g. wiring, brake systems) may require a professional. 

Do you offer installation advice? 

Yes — we can guide you based on your setup or recommend professionals if needed. 

How do I choose the right brake controller? 

Brake controllers depend on your vehicle and trailer setup. 
Contact us — we’ll recommend the right option. 

Account & Order Management

Do I need an account to order? 

No — you can checkout as a guest. 

Can I update my shipping address after ordering? 

Yes, if your order hasn’t shipped yet. 
Contact us ASAP to update details. 

How do I track or manage my orders? 

You’ll receive email updates and tracking once your order is processed. 

Support & Contact 

How can I contact you? 

 What are your support hours? 

 What if I have an issue with my order? 

Email us with details and photos — we’ll resolve it as quickly as possible.